Building Materials
FAQ
FREQUENTLY ASK QUESTIONS.
Q: What types of building materials do you offer?
A: Our selection includes a wide range of building materials such as bricks, sand, cement, gravel, woods, hollow Brick, Steel, PVC Pipes and etc.
Q: Can I get assistance choosing the right building materials for my project?
A: Absolutely! Our team is here to help you with expert advice and recommendations tailored to your specific project needs.
Q: What quality standards do your building materials meet?
A: We ensure that all our building materials adhere to industry standards for quality and safety.
Q: Are there any delivery options available for building materials purchased online?
A: Yes, we offer convenient delivery options for online purchases of building materials. Details can be found during the checkout process.
Q: Can I request samples of your building materials before making a larger purchase?
A: Yes, we provide samples for many of our building materials. Contact our customer service to request samples and learn more about the process.
Hardware Tools
Q: What types of hardware tools does your company offer?
A: We provide a comprehensive range of hardware tools for various purposes, including hand tools, power tools, etc.
Q: Do you offer warranty on your hardware tools?
A: Yes, most of our hardware tools come with a warranty.
Q: Can I find user manuals or guides for your tools online?
A: Yes, the products come with user manuals and guides or you can just contact us for any additional support.
Q: Are there any delivery options available for building materials purchased online?
A: Yes, we offer convenient delivery options for online purchases of building materials. Details can be found during the checkout process.
Q: Are there any upcoming product releases or new arrivals in the hardware tools category?
A: Yes, we regularly introduce new products. Stay updated on upcoming releases by checking our Instagram.
Home Hardware
Q: What types of home hardware products do you carry?
A: Our home hardware selection includes paint, door hardware, cabinet hardware, shower set etc.
Q: Are your home hardware products available in different finishes/styles?
A: Yes, we offer a variety of finishes and styles to suit different preferences and home decor.
Q: Can I find user manuQ: Can I get assistance with installing home hardware products?
A: Certainly! We provide installation guides, and our customer support team is ready to assist you with any questions you may have.
Lighting
Q: What types of lighting products are available in your catalog?
A: Our lighting collection features a diverse range, including lamps, outdoor lighting, etc.
Q: Are your lighting products energy-efficient?
A: Yes, many of our lighting options are designed to be energy-efficient, helping you save on energy costs while being environmentally conscious.
Q: Can I get advice on lighting choices for specific rooms or spaces?
A: Certainly! Our lighting experts can provide guidance on choosing the right lighting solutions for different areas of your home or business.
Q: Do you offer customization options for your lighting fixtures?
A: Yes, we offer customization options for some lighting fixtures. Contact our customer service for more information on available customization features.
Store Location
Q: Where is your physical store located?
A: Our store is located at No. 4, Simpang 1729, Kg Tanjung Nangka, Jln Tutong. You can find detailed directions on our website or contact us for assistance.
Q: What are your store hours of operation?
A: Our store is opens daily from 7am to 9.30pm. Please check our website or contact us for any changes to our regular hours.
Q: Is there parking available at your store location?
A: Yes, we have parking facilities available for our customers. Feel free to ask our staff for assistance if you have any parking-related questions.
Q: Are there any in-store promotions or exclusive deals available?
A: Yes, we often run in-store promotions. Check our website, social media channels, or visit our store to stay updated on exclusive deals and discounts.
Delivery Services and Charges
Q: What payment methods are accepted?
A: We accommodate various payment options, including cash, interest-free installment plans, major credit cards such as MasterCard, Visa, and Visa Electron, as well as bank transfers. Additionally, we offer bank loans, and consumer products can be acquired through BIBD AT-TAMWIL.
Q: What are your delivery options charges for districts?
A: We offer delivery to every district with charges varying based on the selected option.
| District | Brunei Muara | Tutong | Belait | Temburong |
| Rate Charges | No Charge | $50 – $30 | $120 – $40 | $100 – $50 |
Delivery charges are based on the quantity of items ordered and the delivery location. If the quantity of items is large, the charge rate will decrease. If the items being delivered are few, the delivery cost may increase.
Q: How long does it take for my order to be processed and shipped?
A: The estimated delivery time is within 2 to 3 days from the offered date. Once processed, delivery times vary depending on your location.
Q: Do you offer free delivery?
A: Yes, we offer free standard shipping on orders over a certain amount.